Who Should I Call - Power & Water?
Gas/Propane Emergency Information |  Water Emergency Information |
Restoration Information  | Be Prepared | Call the Red Cross
Information provided by the Sierra Pacific Power Company (Nevada)
Emergency Repair Service (775-834-4100)

WHO SHOULD I CALL?
Electric Emergency Information

There are some things you can do before you contact (Sierra Pacific) Emergency Repair.

  • Check to see if your home or business is the only one on the street without power.
  • All locations have either a circuit breaker panel or a fuse box.
  • All service panels have a main switch. Check to see if your main circuit breaker switch tripped. Reset to the "on" position.
  • Check fuse box. Replace fuses as needed.
  • Contact your local Sierra Pacific Power Emergency Repair Service, or your local electric company.

Gas/Propane Emergency Information
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  • Life threatening concerns should be directed to 911, then contact the Reno/Sparks Sierra Pacific Power Emergency Repair Service at 834-4100, or your local gas or propane company.
  • If you smell a strong odor of gas or propane inside or outside your home or building, evacuate everyone from the building and general area and keep the area clear.
  • Turn the valve at the gas meter or propane tank to the "off" position.
  • Do not turn, on or off any electrical switches or appliances.
  • Do not use the telephone. Go to a neighbor to call for assistance.

Water Emergency Information
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  • Locate your water line shut off valve for home or commercial service and turn to "off" position.
  • Do not operate the curb valve. The curb valve is the property and responsibility of your local water company.
  • If you are unable to turn off your water line valve, contact the Reno/Sparks Sierra Pacific Power Emergency Repair Service at 834-4100, or your local water company.
  • Water Quality Concerns (i.e.: taste or odor) should be directed to Sierra Pacific Power 834-8118, or your local water company.

RESTORATION INFORMATION
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  • How long you are without service depends on the nature of the outage.
  • All outages are considered important.
  • When you contact the Emergency Repair Service your initial outage report is processed.
  • Often, it is necessary to first send a troubleman to assess the problem. A crew will be dispatched later.
  • Priority of response may be dictated by public safety concerns or if a state of emergency exists.
  • The Emergency Repair Service message is updated when additional information becomes available.

 

BE PREPARED
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  • Being prepared is extremely important. No one likes to be without service, but sometimes it’s unavoidable. Safety is everyone’s responsibility.
  • Meters should be accessible by keeping bushes, trees and shrubs maintained.
  • Keep flashlights and batteries where they will be easy to find. Have extra batteries on hand.
  • Have an adequate water supply.
  • A battery operated radio will help provide current safety and emergency information.


Sierra Nevada Chapter of the American Red Cross (775) 856-1000
This is a partial list. For a complete list of items every household and business should keep on hand for emergency situations, contact your local American Red Cross office for a free brochure.

REMEMBER, YOUR SAFETY AND COMFORT ARE OUR CONCERN.
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